How do I check the status of my order?
To check the status of your order, you will need to create an account through your company store. To check the status once you've created your account, please visit your “My Account” page on your company store. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped). If you have questions, please contact our Customer Support team at 1-833-250-1995 or submit your request here.
What is your return and exchange policy?
Due to the nature of our custom printed and/or embroidered apparel and goods, we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective.
Please reach out to our customer service team within 7 calendar days of delivery of any defective or misprinted nature of the merchandise otherwise a replacement or refund will not be eligible under the return policy.
Sizing Issues
We cannot be responsible for the purchase of incorrect sizes and will not be able to accept replacements or refunds once the garments are custom printed. Please utilize our size charts available on our site or contact our Customer Service Team with any questions.
To contact our Customer Service Team, please call 1-833-250-1995 or submit your request here.
How long does it take to ship my order?
In-stock items will ship 1-2 business days of order receipt. Made-to-order (on-demand) apparel items that require decorating will ship approximately 5-7 business days of order receipt. Made-to-order apparel items and in-stock items will ship together once the apparel is decorated.
How do I order an item that is not on the website?
If you are interested in ordering an item that is not located on our website, please submit a request here and include:
- Your company name
- Item of interest
- Contact information
A dedicated Leaderpromos representative will contact you once your request is submitted.
What is my order number?
The Order Number, or Order ID, is a 6-digit number and is located in the subject line of your order confirmation email.
When do I receive tracking information for my order?
You will receive an email at the address provided at checkout with the shipping information once the carrier has picked up the shipment. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped). If you have questions, please contact our Customer Support team at 1-833-250-1995 or submit your request here.
How do I make a change to my order?
Please submit your order change request here.
Please note:
- We cannot accommodate product styles or quantities changes once an order is in production or has shipped
- Changes may impact the shipment or delivery date
- Some order types will require the order to be canceled and replaced to support the change request