How do I check the status of my order?
To check the status of your order, create an account through your company store. Once you've created the account, please visit your “My Account” page on your company store. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped).
How can I place a reorder from a prior order?
You can view “Open Orders”, as well as “Order History” once logged into your account on the company store. “Order History” will display all past order details and provide an option to put selected items into your cart.
How do I update my billing or shipping address?
You can review “My Billing & Shipping” once logged in to your account on the company store. Billing and Shipping Information can be updated at any time.
Please Note: If you need to update billing or shipping information for a current order already placed, please contact our Customer Support team at 1-833-250-1995 or submit your request here. If orders have already shipped, there could be a shipping fee based on the shipping provider.
What is your return and exchange policy?
Returns & Exchanges
Due to the custom nature of our printed and embroidered apparel, we do not accept returns or exchanges unless an item is misprinted, materially flawed, or defective.
For clarity, an item is considered materially flawed or defective if it has a manufacturing or production issue that significantly impacts its appearance, function, or wearability, including:
Qualifying issues:
- Incorrect design, artwork, or personalization (not matching the approved proof if one was required)
- Significant print or embroidery defects (e.g., major misalignment, missing elements, severe color errors)
- Visible damage or flaws in the garment (e.g., holes, tears, broken seams)
- Staining, discoloration, or ink bleeding caused during production
- Incorrect item received (wrong size, style, or product)
Nonqualifying issues:
- Minor variations in color, placement, or sizing within standard production tolerances
- Slight differences between digital proofs and final production (e.g., screen vs. fabric appearance)
- Normal garment characteristics (e.g., fabric texture, slight shrinkage)
- Issues resulting from customer-provided artwork (e.g., low-resolution images)
- Damage caused after delivery (e.g., washing, wear, or improper care)
All claims must be reported within 7 days of delivery and may require photo verification.
SIZING ISSUES
We cannot be responsible for the purchase of incorrect sizes and will not be able to accept replacements or refunds once the garments are custom printed. Please utilize our size charts available on our site or contact our Customer Service Team with any questions.
To contact our Customer Service Team, please call 1-833-250-1995 or submit your request here.
Please note: Our size charts are provided directly from the manufacturer. Although we do quality check items, we do not individually measure each item that is received into our facility. Some garments are held in inventory but are custom manufactured for LeaderPromos; we cannot accept returns on custom made items.
How long does it take to ship my order?
In-stock items will ship 1-2 business days of order receipt. Made-to-order (on-demand) apparel items that require decorating will ship approximately 5-7 business days of order receipt. Made-to-order apparel items and in-stock items will ship together once the apparel is decorated.
Based on the contents of your order, some orders will ship from different locations, therefore the order may arrive in separate packaging and could have additional delivery delays. Additional questions please contact our Customer Service Team, please call 1-833-250-1995 or submit your request here.
Can I purchase gift cards?
Yes, most commonly company stores have gift cards that can be purchased. If you do not see gift cards please contact our Customer Service Team for additional solutions, call 1-833-250-1995 or submit your request here.
I cannot get into my account.
Please click on the “Forgot password” link on the login page. If you have not registered for an account please click on the “Register” link on the login page.
I’m locked out of my account.
If you have tried several incorrect passwords quickly you may become logged out of your account. Please wait 5 minutes and the account will be unlocked, click on the “Forgot password” link on the login page. If you have not registered for an account, please click on the “Register” link on the login page.
I don’t know my password.
Please click on the “Forgot password” link on the login page. If you have not registered for an account please click on the “Register” link on the login page.
How do I order an item that is not on the website?
If you are interested in ordering an item that is not located on our website, we have dedicated LeaderPromos representatives available to contact you once a request is submitted.
Please submit a request here and include:
- Your company name
- Item of interest
- Contact information
What is my order number?
The Order Number, or Order ID, is a 6-digit number and is located in the subject line of your order confirmation email.
You can also check the status of your order once logged into your account on the company store. Please visit your “My Account” page on your company store. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped). If you have questions, please contact our Customer Support team at 1-833-250-1995 or submit your request here.
When do I receive tracking information for my order?
You will receive an email at the address provided at checkout with the shipping information once the carrier has picked up the shipment. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped). If you have questions, please contact our Customer Support team at 1-833-250-1995 or submit your request here.
Please note: Based on the contents of your order, some orders will ship from different locations, therefore you may receive several tracking emails, and the order may arrive in separate packaging.
How do I make a change to my order?
Please submit your order change request here.
Please note:
- We process orders several times daily Monday-Friday. We cannot accommodate product styles or quantities changes once an order is in production or has shipped
- Changes may impact the shipment or delivery date
- Some order types will require the order to be canceled and replaced to support the change request