How do I check the status of my order?
To check the status of your order, create an account through your company store. Once you've created the account, please visit your “My Account” page on your company store. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped).
How long does it take to ship my order?
In-stock items will ship 1-2 business days of order receipt. Made-to-order (on-demand) apparel items that require decorating will ship approximately 5-7 business days of order receipt. Made-to-order apparel items and in-stock items will ship together once the apparel is decorated.
Based on the contents of your order, some orders will ship from different locations, therefore the order may arrive in separate packaging and could have additional delivery delays. Additional questions please contact our Customer Service Team, please call 1-833-250-1995 or submit your request here.
When do I receive tracking information for my order?
You will receive an email at the address provided at checkout with the shipping information once the carrier has picked up the shipment. Status emails are sent after each stage of the order (Received, Confirmed, In Production & Shipped). If you have questions, please contact our Customer Support team at 1-833-250-1995 or submit your request here.
Please note: Based on the contents of your order, some orders will ship from different locations, therefore you may receive several tracking emails, and the order may arrive in separate packaging.
How can I place a reorder from a prior order?
You can view “Open Orders”, as well as “Order History” once logged into your account on the company store. “Order History” will display all past order details and provide an option to put selected items into your cart.
How do I make a change to my order?
Please submit your order change request here.
Please note:
- We process orders several times daily Monday-Friday. We cannot accommodate product styles or quantities changes once an order is in production or has shipped
- Changes may impact the shipment or delivery date
- Some order types will require the order to be canceled and replaced to support the change request